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|www 123 rescue com remote support|
Get started with REMOTE SUPPORT! 3 Quick & Easy Steps:
- To confirm that you want to use remote support, click “YES” (below)
- On the next web page, click “OPEN” to enter 6-digit code
- Enter the 6-digit code and click “Start Download“
Log me in 1, 2 & 3 — 3 easy steps!
Tier 2 Technical Support
Tier II is a more in-depth technical support level compared to Tier I, and therefore costs more as the technicians for this tier must be more experienced and more knowledgeable with regards to the products or services they provide technical support for.
Tier II is synonymous with level 2 support, support line 2, administrative level support, and various other terms and headings that denote advanced technical troubleshooting and analysis methods.
Technicians in this level of knowledge are tasked with the responsibility of assisting Tier I technicians in resolving basic technical issues and for investigating elevated issues by confirming the validity of the problems and seeking the known solutions related to these more complex issues.
It is essential for technicians to review the work order to see what has already been accomplished by the Tier I technician and how long they have been working with the same customer. This is a crucial element in meeting the needs of both the customer and the business as it allows the technicians to prioritize the troubleshooting process and efficiently and properly manage their time.
If a problem discovered is new and the personnel from this group are unable to determine a solution, they are to be responsible for raising the issue up to the Tier III technical support group/department. In addition, some companies may specify that certain troubleshooting solutions are to be performed and managed by this group to help ensure that the intricacies of a challenging issue are solved by providing experienced and knowledgeable technicians.
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